Refund policy

Return & Refund Policy

Effective Date: 19/02/2026

At CookBrix, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our policy below to understand the return and refund process.

1. Return Eligibility

To be eligible for a return:

  • The return request must be made within [5 DAYS] of delivery.

  • The item must be unused and in its original condition.

  • The product must be returned in its original packaging with all accessories (if applicable).

  • Proof of purchase (order ID or invoice) must be provided.

We reserve the right to reject returns that do not meet the above conditions.

2. Return Process

To initiate a return, please contact us at:

📧 cookbrix007@gmail.com

Please include:

  • Your Order ID

  • Reason for return

  • Clear photos (if product is damaged or defective)

Once approved, we will provide instructions for the return process.

3. Return Timeframe

After approval, the product must be shipped back within the timeframe provided by our support team.

Failure to ship the product within the given time may result in cancellation of the return request.

4. Refund Process

Once we receive and inspect the returned item:

  • You will be notified about the approval or rejection of your refund.

  • If approved, the refund will be processed within [4–6 working days].

  • Refunds will be issued to the original payment method.

For Cash on Delivery (COD) orders, refunds may be processed via bank transfer after collecting bank details from the customer.

5. Exchanges

We offer exchanges only in the following cases:

  • Product received is damaged

  • Product received is defective

  • Wrong product delivered

If you would prefer an exchange instead of a refund, please mention it in your return request email.

Exchange requests are subject to stock availability.

6. Damaged or Defective Products

If you receive a damaged or defective product:

  • Notify us within [5 DAYS] of delivery.

  • Share clear photos or videos showing the issue.

After verification, we will arrange for a replacement or issue a refund at no additional cost to you.

7. Non-Returnable Items

The following items are not eligible for return:

  • Used products

  • Products damaged due to misuse

  • Items without original packaging

  • Clearance or sale items (if applicable)

  • Products marked as non-returnable on the product page

Due to hygiene and safety reasons, certain kitchen items may not be eligible for return once opened.

8. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or wrong product), we will bear the return shipping cost.

  • If the return is for personal reasons (change of mind, incorrect order placed by customer), return shipping charges may apply or may be deducted from the refund amount.

Shipping charges (if any) are non-refundable.

9. Cancellation Policy

Orders can be canceled only before they are shipped. Once dispatched, cancellation may not be possible.

To request cancellation, contact us immediately at:

📧 cookbrix007@gmail.com

10. Contact Information

For any questions regarding returns or refunds, please contact:

CookBrix
Email: cookbrix007@gmail.com